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FAQs
How do I report a missed pickup?
Missed pickups are rare but sometimes unavoidable. So please call our office and we will have your service rescheduled within 1-2 business days
When should I have my cart out?
Please place your cart at the curb the night before your scheduled service day or by 6:00am on the day of your scheduled service.
How to pay my bill?
You may pay your bill online with a Visa, MC, American Express, or Discover card, or by debit card. Visit our Bill Pay page for more information. There is no fee for this payment method. You may also make one-time payments on the website. If you would like to pay by phone, there is a $10.00 fee.
Can placement – container instructions
Place carts curbside with the wheels facing the house. If you have more than one cart, place them side by side no closer than 2 feet to each other.
Holiday Schedule
We operate Monday thru Friday and observes the following holidays:
- New Year’s Day
- Memorial Day
- July Fourth
- Labor Day
- Thanksgiving Day
- Christmas Day
How to request a replacement cart?
If your cart is stolen or damaged, you may request a replacement by calling our office at 301-997-4964 or using our Contact Us Form. A replacement fee of $75.00 will apply.
Do you pick up bulky items?
We do not pickup bulk items. Please contact your local municipality for instructions on Bulk item pickups.
What size cans are available?
96 Gallon Carts are provided to our customers.
Can I have more than one cart?
Yes, you may have more than one cart. However, to avoid unnecessary charges, please call our office at 301-997- 4964 and speak with one of our experienced representatives who can help you decide on exactly what you need.
What can’t I put in my trash?
Items NOT allowed include:
- Paint
- Batteries
- Aerosols
- Large Appliances
- Motor Oil
- Auto Parts
- Medical Waste
- Construction Materials & Debris
*Contact with your city or municipality on how to dispose of these items
What if my service is stopped for non-payment?
If the account becomes seven (7) days in arrears, your account will be placed in “STOP SERVICE” status. You MUST USE OUR Contact Us Form to re-activate your account and pay any balance due at that time. There are no credits issued during the time your account is on “STOP SERVICE”. Once payment has been made and your account is current, all trash that has accumulated during this time will be removed on your next scheduled day. If you are once a week pickup, your next pickup will be the following week. If you are twice a week pickup, your pickup will be on your next scheduled day.
There is a $25 restart fee.
Do you have a referral program?
Referrals Get a Month Free with Acquisition of New Customer!
Am I able to put my house number on the trash can?
Yes, with stick on numbers only (like you put on your mailbox). This is very helpful in townhome communities where multiple trash cans from the same company might be together. We ask that you put the stick-on numbers on the front above the hook bar. Do NOT use permanent marker or spray paint anywhere on the trash can. There will be a $35 cleaning fee to remove anything other than stick on numbers. It is also helpful to write down your trash can’s serial number in case the container is lost or stolen.
Do I own the trash cart?
No. Thompson’s Trash owns the trash can. It is an asset to us and if you should end your service, it will be collected. If it is not returned you will be charged $75.00 for the price of the trash can.
